Last updated:  September 2026

1. Introduction

VIDA Spa & Wellbeing respects your privacy. This policy explains what information we collect, how we use it and what rights you have. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for health information, Ontario's Personal Health Information Protection Act (PHIPA).

2. Information we collect

Contact information: name, email address and phone number, provided when you book an appointment, complete a form or message us.

Health information: medical history, conditions, medications, allergies, injuries and recent surgeries, collected through our health intake form and during sessions.

Payment information: processed by our payment provider. We do not store your card details.

Website data: basic technical and usage information collected through cookies and analytics tools.

3. How we use your information

We use your information to:

- Schedule, confirm and remind you about your appointments

- Prepare and deliver your session safely

- Respond to your questions through WhatsApp, live chat, email or our contact form

- Process payments

- Occasionally inform you about our services, promotions and packages

You can opt out of promotional messages at any time. Opting out does not affect appointment confirmations or reminders.

4. We do not sell your information

We do not sell, rent or trade your personal information. We share it only with service providers who help us operate — our scheduling platform, payment processor and messaging tools — and only to the extent needed to provide the service. These providers are bound by confidentiality obligations. We may also disclose information where required by law.

5. Health information

Health information is treated as confidential and is used only to assess whether a session is appropriate and to deliver it safely. It is never used for marketing and is never shared with third parties without your written consent, except where required by law.

6. Automated messaging

Our website and WhatsApp channel use an AI-powered assistant to answer questions and help you book appointments. Conversations may be stored and reviewed to improve our service. Please do not share sensitive health details through chat; use the health intake form instead.

7. Data retention and security

We retain your information for as long as necessary to provide our services and to meet legal requirements. Health records are retained in accordance with applicable Ontario requirements. We take reasonable measures to protect your information, though no method of transmission or storage is completely secure.

8. Your rights

You may request access to the personal information we hold about you, ask for corrections, withdraw consent for marketing, or request deletion, subject to our legal retention obligations. Contact us using the details below.

9. Cookies

This website uses cookies to function properly and to understand how visitors use it. You can disable cookies in your browser, though some features may not work as intended.

10. Changes

We may update this policy. The current version will always be posted on this page with its effective date.

11. Contact

VIDA Spa & Wellbeing
135 Lower Sherbourne St, Apt 1755, Toronto, ON M5A 1Y4
Phone / WhatsApp: +1 437 971 4316
Email: [email protected]

If you have concerns about how we handle your information, you may also contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.